No Stress Purchasing

At StoneArrow we are totally committed to good old fashioned customer service. We want you to be fully satisfied with your purchase and will do whatever it takes to make that happen.

Lifetime Guarantee

All StoneArrow designs have a lifetime guarantee against faulty workmanship.

Any product found to be faulty as a result of manufacture can be returned for a full refund or credit (including shipping costs) or exchanged for a new item. This does not include natural wear and accidental damage to a piece of jewellery.

In the unlikely event that there is a defect in your item(s) we will fix or replace them at any time.

  • Rings

    Perfect Fit Guarantee

    We’ll resize your ring for no extra charge till we get it exactly right.

    When ordering, please provide your finger size in the space provided. You can also enter "sizer" in the Finger Size field and we'll send you a free finger sizer tool.

    Although we'll size your ring for you at no cost, you will need to cover any freight costs. And we’d rather get right first time for you!

    Measuring

    Alternatively, you can go to a jewellers and get your finger sized. We can work with any sizing system - UK letters or US numbers.

  • Earrings

    If you lose or break an earring we will match it up for you for the price of the single earring, just get in touch with the team to get started.

    If your earrings are a bit worse for wear from being well loved and in need of some TLC, send them on back and we’ll tidy them up for just the cost of freight.

Returns and Refunds

If it is breaks we fix it, if it isn't what you expected we exchange or refund it, if it gets lost in the post we send you another one.

You can return any order within 60 days for an exchange or a refund, with no reason required (although we will still ask for one so that we can do better next time!).

  • Guarantee

    All StoneArrow designs have a lifetime guarantee against faulty workmanship. Any product found to be faulty as a result of manufacture can be returned for a full refund or credit (including shipping costs) or exchanged for a new item. This does not include natural wear and accidental damage to a piece of jewellery. In the unlikely event that there is a defect in your item(s) we will fix or replace them at any time.

  • Returns

    You may return any product within 60 days of receipt for exchange or refund. Items must be returned unused and unaltered. All original packaging and labelling must be returned in good condition also. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. Sale items may not be returned or exchanged unless they are faulty.

  • Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

For the full legal breakdown please have a read of our Returns Policy.

Payment Options

StoneArrow offers a secure and trusted checkout with a bunch of payment options.

  • Credit Card

    We accept cards from Visa, Mastercard and American Express.

  • Shop Pay

    Pay with Shopify's "Shop Pay". It helps you check out faster by automatically filling in your saved payment and shipping information.

  • Google Pay

    Pay with your digital wallet using Google's fast, simple and secure payment system. Learn about Google Pay.

  • Paypal

    Make your payment using your secure Paypal account. Learn about Paypal

  • Afterpay logo

    Select the Afterpay payment service and receive your purchase now and pay for your order in four payments, every 2 weeks. Always interest-free. Learn more about Afterpay

  • Bank Deposit

    Pay directly into our bank account. Just select this option at checkout and follow the instructions. On receipt of payment we'll ship your order.

Packaging

Jewellery orders are wrapped in tissue and recycled honeycomb wrap. All paper and card used in our packaging is recyclable material. Any bubble wrap we do use is re-used and recyclable as soft plastics.

Example standard packaging

Gift Wrapping

We can send gifts straight to the lucky recipient with no additional charge. We'll package up your jewellery, lovingly gift wrap it and add a StoneArrow card with your message.

To add gift wrapping all you need to do is enter a gift message on your shopping basket and we'll take care of the rest. If you have multiple items and would like them wrapped separately, please let us know.

Don't worry, we'll make sure to leave the receipt out of the delivery.

Example gift wrapping and card

Shipping

Order Processing

90% of orders are shipped on an overnight courier on the same day. All orders are processed within 1-2 days (excluding weekends and holidays) after receiving your order confirmation email.

You’ll receive another notification with your tracking info when it’s been picked up by the courier.

NZ Shipping Rates

Shipping rates (including eligibility for free shipping) are calculated on the checkout page once any discounts are applied.

Jewellery Orders

Nationwide Tracked Courier

$7.99

1-7 days

Orders OVER $130

Nationwide Tracked Courier

Shipped FREE!

1-7 days
Other Products

Small Garden Art

Nationwide tracked courier

$12

1-7 days

Other Garden Art

Nationwide tracked courier

 $20

1-7 days

Oversized Garden Art

Nationwide tracked courier

 $30

1-7 days

Indigo Wise Artwork - Unframed Print

Nationwide tracked courier

$15

1-7 days

Indigo Wise Artwork - Framed Prints

Nationwide tracked courier

Refer to rates on product pages

1-7 days

International Shipping Rates
Jewellery Orders
Australia

Orders OVER $130

Shipped FREE!

1-4 weeks

Tracked Economy

$16.99

1-4 weeks

Tracked Courier

$31.99

2-10 days
Rest of World

Orders OVER $170

Shipped FREE!

1-4 weeks

Tracked Economy

$26.99

1-4 weeks

Tracked Courier

$61.99

2-10 days
Other Products

Small garden art or other small items

Please contact us for a shipping quote.

Larger Garden Art products

Due to the large size and weight of most other garden art products international shipping is not available.

Missing Parcels

In the unlikely event that a parcel doesn't arrive please contact us and we can look into tracing and recovery.

We stand by all of our orders until they are safely in your hands and will refund or resend your parcel if undelivered.

24-hour Dispatch

In 90% of cases, we dispatch orders within 24 hours.

Please let us know if you have a specific date you need your order to arrive by and we will do our best to make sure it arrives in time.

Special orders such as sized rings may take longer.

Shipping Times

For domestic orders, we use an overnight courier (generally two days).

For international orders, we use NZ Post International Airmail (targeted at ten days but can take up to three weeks). A faster international courier option is also available.